Wednesday, April 8, 2009

Dealing with Crises

This is a great post and can relate to anyone across the board. I think it's especially useful in dealing with clients and being on a production/job. It's sound advice.
Read the article here.

  • Calm down, smile and remain polite to maintain any chance of success
  • Become a human being rather than a faceless number
  • Be persistent to grind away the brick wall
  • Be prepared to lose to expand your freedom of thought and action
  • Be clear about your objective so you can be flexible about how to achieve it
  • Find who can, since often the first person you speak to cannot help
  • Take an active part in making things happen more efficiently
  • Make the other person feel good about helping you so that they are more likely to help you
  • Don’t relax this stance until it’s over, it’s easy to snatch defeat from the jaws of victory.

Thanks to my husband for finding this one.
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